1. What types of power equipment do you export?
We provide complete power solutions from generation to terminal distribution, including:
⦁ Power Generation: Generators, generator sets
⦁ Transmission & Transformation: Power transformers, switchgear, transmission towers
⦁ Distribution: High/low voltage distribution cabinets, distribution boxes, capacitor banks
⦁ Cables & Wiring: Power cables, control cables, wiring systems and accessories
2. Can you customize products for international markets?
Yes. We tailor our equipment to meet different voltage levels, frequencies, and environmental conditions (high temperature, high humidity, high altitude, salt spray, etc.). Provide your project specifications, and our engineering team will design a solution to fit your needs.
3. Do your products have international certifications?
Yes, absolutely. Our strategic manufacturing base is fully ISO 9001 certified and possesses UL certifications, making our equipment fully compliant with North American market standards. Depending on your region, we also provide CE certifications, IEC compliance reports, and third-party test certificates from SGS or TÜV to ensure seamless grid connection and local compliance.
4. What is the minimum order quantity (MOQ)?
⦁ Standard distribution products and cables: Minimum order value as low as a few thousand USD, no strict MOQ.
⦁ Custom equipment (large transformers, generator sets): We recommend ordering based on project demand (single or small quantities). Contact our sales team for details.
5. What is the lead time?
⦁ Standard distribution products & cables: 15–30 days
⦁ Custom transformers & generators: 45–90 days
⦁ Large turnkey projects: 90–180 days (depending on scale & installation)
Exact delivery time will be specified in the contract. Rush orders can be arranged.
6. How can I get a quote or communicate further?
Submit an inquiry via our website or email our sales team. Please provide:
⦁ Target country and local standards
⦁ Equipment type, key parameters, quantity
⦁ Project scenario (power station, grid, factory, commercial building, etc.)
We typically respond within 1 business day.
7. What payment methods do you accept?
⦁ T/T: 30% deposit + 70% before shipment or against B/L copy
⦁ L/C at sight
⦁ Other payment terms can be negotiated for long-term strategic partners
All terms are confirmed in the formal contract for security.
8. Do you provide overseas installation and technical support?
Yes. Services include:
⦁ On-site installation and commissioning
⦁ Remote technical support via video
⦁ Training for local staff
Service scope and costs are clearly defined in the contract.
9. What is the warranty period and how are quality issues handled?
⦁ Warranty: 18 months from shipment or 12 months from commissioning, whichever comes first
⦁ After-sales support: Defective parts are repaired or replaced free of charge. Our dedicated overseas team responds to inquiries within 24 hours.
10. How is the equipment shipped and what about customs clearance?
⦁ Shipping by sea, air, or rail; common trade terms: FOB, CIF, CFR
⦁ We provide all necessary documents: commercial invoice, packing list, certificate of origin, B/L, product conformity certificate, etc.
⦁ While we don’t directly handle customs clearance at the destination, we can recommend local customs brokers upon request.
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Regardless of whether you require general advice or specific support, we are happy to help you.